Whether you use a router, XP's own Point-to-Point over Ethernet (PPPoE) dialer, or your ISP's dialing software to connect, the way your dialer behaves when you try to connect should tell you what's wrong. If it tells you that your login is incorrect, either your username or your password is wrong. The most common mistake involves the username, which often resembles an email address (e.g., username@myisp.net ) instead of just a bare name. Check your documentation for details, or call your ISP to have them reset your password.
If you have to wait a long time before the dialer gives you any error at all, your IP settings may be incorrect. If, on the other hand, you get an error right away, it's probably a configuration problem with your dialer software, such as the wrong network adapter selected.
If your dialer indicates that there was no response from the server (or something similar), it usually means your service is down. Check your cables, and contact your ISP for status.
Does your broadband connection require special dialer software? Otherwise, you likely have an always-on connection, one that uses either a dynamic (randomly assigned) IP address or a static (always the same) IP address. In this case, refer to the paperwork that came with your broadband connection, and change Windows's TCP/IP settings accordingly.
Specifically, choose the "Obtain an IP address automatically" option if you're using a dynamic address, or the "Use the following IP address" option for a static address.
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